Resume

Abu Dhabi, UAEAt WIZZ we believe in a future where everyone has the freedom to travel. It is this vision that motivates us daily and rewards our increasingly diverse team dedicated to achieving it. We work hard, we have fun, and we get things done. For some, the sky is the limit, for us, the sky is where the fun begins.▪ Responsible and accountable for identifying safety risks in accordance with risk assessment process and ensures that adequate risk mitigation steps are appropriately implemented to ascertain safety within the workplace.

▪ Always maintain safe and compliant rosters, in line with legal requirements, Crew contracts, and company policies.
▪ Keeping up to date with the latest rule sets, protocols, and systems updates.
▪ Takes responsibility for a strong safety culture reporting incident.
▪ Keep the operation teams informed of crew disruption that could impact on the programme.
▪ Liaising with the rostering and training delivery teams to ensure roster disruption is captured and training re-planned.
▪ Liaising with the rostering and training delivery teams to ensure roster disruption is captured and training re-planned.
▪ Re-crewing uncovered flight duties within 72 hours of operation period in line with regulatory requirements,
agreements and Wizz air business rules.
▪ Applying judgement and experience when making necessary roster changes, including Operational robustness, cost, and Crew lifestyle considerations (such as FRM, Roster Stability, Crew Preferences, fair work distribution and minimal positioning).
▪ Providing cross-functional support for other Operational and Planning teams during times of need.

Abu Dhabi, UAEAviation is constantly changing; we are at the front of that change. While working with Cabin Crews in the field to support and train everyone who is leading our customers’ experience to the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge are always in need of responsive support and to help adhere to different regulations and aviation compliances. We always strive to ensure the availability of sufficient training aids, facilities, and contracted courses to correlate with several qualified instructors and examiners.▪ Training a multi-national base of 5000+ crew observing diversity and inclusion.
▪ Demonstrating an active role in supporting the company safety management culture and Safety Management System (SMS).
▪ Incorporating effective communication, assertiveness, stress management, situational awareness, decision making, teamwork, human factors, and error management training.
▪ Developing new training programs semi-annually for Flight Crew as required by the regulatory bodies
▪ Building strong working relationships with various department heads on base by arranging meetings and demonstrating excellent resource management skills.
▪ Ensuring to follow the International Air Transport Association (IATA) Operational Safety Audit (IOSA) Standards Manual (ISM) for operational safety Audits as an internationally recognized and accepted evaluation system
▪ Ensuring all company documents are distributed to relevant departments at the company headquarters in UAE.
▪ Managing the performance of the crew to promote consistency in standards of safety and customer service.
▪ Implementing a structured work ethic to create an effective work/life harmony in a demanding and challenging environment.
▪ Design, development, and delivery of CRM, Flight Time Limitation, Human Factors, HSE, Aviation Health, Security, and Safety training for Cabin Crew and Flight Crew in accordance with authority regulation and compliance.
▪ Designing and delivering courses to promote teamwork, communication, and leadership skills between all flight crew personnel.
▪ Facilitate branded training focused on elevating the delivery of luxury service and the unique brand experience.
▪ Customer services centricity training for front-line employees.
▪ Instructional techniques training for newly appointed and existing instructors.
▪ Ongoing sustainment activities to foster branded service culture and delivery.
▪ Management of employees in relation to performance management and regulatory compliance

Abu Dhabi, UAEAt WIZZ we believe in a future where everyone has the freedom to travel. It is this vision that motivates us daily and rewards our increasingly diverse team dedicated to achieving it. We work hard, we have fun, and we get things done. For some, the sky is the limit, for us, the sky is where the fun begins.▪ Actively participates in implementing company safety policy and departmental standards and procedures.
▪ Attending regular meetings with the GCAA and the National Emergency Crisis and Disasters Management on behalf of Wizz Air.
▪ Implemented Communicable Diseases Policy standards for all airline staff
▪ Implementation of any appropriate measures in accordance with the regulations set by the GCAA, and/or any other relevant regulatory entities.
▪ Liaison with regulatory authority on all matters concerning flight operations, including any variations to the Wizz Air Program.
▪ Ensured compliance with any joint efforts or collaboration required by the appropriate health authorities, including contact tracing, as applicable.
▪ Developed and monitored appropriate processes to achieve the communicable diseases management program objectives.
▪ Provided access to GCAA in terms of data, records, facilities, and equipment, including those to service providers.
▪ Referred any personnel or passenger who has violated any regulation to the concerned UAE authorities.
▪ Ultimately responsible to the Accountable Manager to ensure the uniform application of preventive measures and emergency response planning (ERP) throughout Wizz Air systems.
▪ Responsible for coordinating with other stakeholders, such as Appropriate Health Authorities, and Airport Operators.
▪ Responsible for coordinating between GCAA and Quality Assurance and Compliance Teams.

Abu Dhabi, UAEUltimately responsible for the safety and security of my crew and every guest onboard the flight. monitor crew performance and provide information to and from the flight operation management to improve safety and guest experience and crew performance.▪ Manage and supervise all cabin operations activities.
▪ Ensure that all company, applicable international, and national requirements for flight safety and security are met.
▪ Establish cabin procedures to improve cabin crew performance.
▪ Process incident reports and any irregularities to recommend remedial action in cooperation with the Nominated procedures.
▪ Stay abreast of guests’ requirements to ensure safe operation and keep up to date with cabin-related industry developments.
▪ Cooperate with the Technical Operations regarding cabin-related issues, such as safety equipment, and cooperate in improving technical installations in the cabin to improve passenger safety and comfort
▪ Perform other special duties, as may be required by the Flight Operations
▪ Responsible for the leadership, Guest service and safety as the Senior crew members on narrow-body aircraft and in Economy cabins on wide-body aircraft.
▪ Maintain proper documentation, when required, I deputize for the Cabin Manager while offering a unique taste of United Arab Emirates hospitality – cultured, considerate, and generous to exceed our guest’s expectations on board.
▪ Always Providing excellent customer service. As we are Etihad’s prime ambassadors, our role included inspiring our guests, and displaying a high degree of motivation, enthusiasm, and commitment in everything we do.
▪ Responsible for ensuring the safety of our guests and Etihad Airways properties, conducting a safety and security checks
▪ Following Etihad Airways Protocols and Manuals in any safety, emergency, and medical situation while keeping the initiative to react to each situation accordingly in relation to the environment and the nature of the emergency as we see best to our judgment as a team without neglecting the chain of command.

Ajman, UAEEtisalat Group’s mission is to provide a best-in-class total customer experience domestically and internationally. A customer-facing role, providing Systems Support for multiple clients. Work in a team-based environment with the ability to function with independent discretion. Provide systems support for end client systems, including, troubleshooting, diagnosing, resolving, and documenting.▪ Provide UAE Home/Business subscribers with technical support troubleshooting for any Internet, Web hosting, Online services related complaints, or issues
▪ Dealing with all GPON, IP TV, IP Telephony, and Broadband networks.
▪ Escalates Individual cases, General outages, and suspected outages to the concerned teams/department whenever needed.
▪ Handles internal and external customer inquiries on the telephone providing accurate and pertinent information according to the contact center guidelines and quality standards in the required section Average handling time
▪ Effectively interprets the needs of the customers, maintains, and enhances standards of quality for the services offered.
▪ Builds a customer relationship/partnership, which adds value to the customer leading to a long-term profitable relationship while keeping SLA at the required section target.

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Business administration is the work of managing an organization’s resources, time and people.
Business administration professionals work to ensure that businesses and organizations are run
effectively, efficiently and profitably.