Resume

Abu Dhabi, UAE

At WIZZ we believe in a future where everyone has the freedom to travel. It is this vision that motivates us daily and rewards our increasingly diverse team dedicated to achieving it. We work hard, we have fun, and we get things done. For some, the sky is the limit, for us, the sky is where the fun begins.

▪ Led a team of four Crew Controllers, overseeing goal setting, roster strategy, performance tracking, and process enhancements to improve operational efficiency.
▪ Developed Crew Control training programs and recurrent training, trained and mentored new team members with structured feedback cycles.
▪ AIMS, AIRCOM, and CAE trained; regularly utilized systems expertise to troubleshoot issues and improve operational continuity.
▪ Participates in identifying improvements/adjustments required in the current processes or procedures, and in the productivity, systems used by the team, e.g., crew management system, communication tools, reporting tools.
▪ Responsible and accountable for identifying safety risks in accordance with risk assessment process and ensures that adequate risk mitigation steps are appropriately implemented to ascertain safety within the workplace.
▪ Liaising with the rostering and training delivery teams to ensure roster disruption is captured and training re-planned.
▪ Liaising with the rostering and training delivery teams to ensure roster disruption is captured and training re-planned.
▪ Keep the operation teams informed of crew disruption that could impact on the programme.
▪ Applying judgement and experience when making necessary roster changes, including Operational robustness, cost, and Crew lifestyle considerations (such as FRM, Roster Stability, Crew Preferences, fair work distribution and minimal positioning).
▪ Providing cross-functional support for other Operational and Planning teams during times of need.

Abu Dhabi, UAE

Aviation is constantly changing; we are at the front of that change. While working with Cabin Crews in the field to support and train everyone who is leading our customers’ experience to the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge are always in need of responsive support and to help adhere to different regulations and aviation compliances. We always strive to ensure the availability of sufficient training aids, facilities, and contracted courses to correlate with several qualified instructors and examiners.

▪ Training a multi-national base of 5000+ crew observing diversity and inclusion.
▪ Demonstrating an active role in supporting the company safety management culture and Safety Management System (SMS).
▪ Incorporating effective communication, assertiveness, stress management, situational awareness, decision making, teamwork, human factors, and error management training.
▪ Developing new training programs semi-annually for Flight Crew as required by the regulatory bodies
▪ Building strong working relationships with various department heads on base by arranging meetings and demonstrating excellent resource management skills.
▪ Ensuring to follow the International Air Transport Association (IATA) Operational Safety Audit (IOSA) Standards Manual (ISM) for operational safety Audits as an internationally recognized and accepted evaluation system
▪ Ensuring all company documents are distributed to relevant departments at the company headquarters in UAE.
▪ Managing the performance of the crew to promote consistency in standards of safety and customer service.
▪ Implementing a structured work ethic to create an effective work/life harmony in a demanding and challenging environment.
▪ Design, development, and delivery of CRM, Flight Time Limitation, Human Factors, HSE, Aviation Health, Security, and Safety training for Cabin Crew and Flight Crew in accordance with authority regulation and compliance.
▪ Designing and delivering courses to promote teamwork, communication, and leadership skills between all flight crew personnel.
▪ Facilitate branded training focused on elevating the delivery of luxury service and the unique brand experience.
▪ Customer services centricity training for front-line employees.
▪ Instructional techniques training for newly appointed and existing instructors.
▪ Ongoing sustainment activities to foster branded service culture and delivery.
▪ Management of employees in relation to performance management and regulatory compliance

Abu Dhabi, UAE

As Project Manager for the Communicable Disease Management Programme (CDMP) Manual, I was responsible for overseeing the successful planning, coordination, and execution of a critical regulatory documentation initiative. My role required close collaboration with internal departments and external authorities to ensure the manual met operational needs and complied with national aviation and health regulations.

▪ Led the end-to-end project management of the CDMP Manual revision and implementation for Wizz Air Abu Dhabi, aligning with regulatory requirements issued by the UAE GCAA, including CAR CDMP and latest communicable disease advisories (e.g., Mpox, COVID-19).
▪ Attending regular meetings with the GCAA and the National Emergency Crisis and Disasters Management on behalf of Wizz Air.
▪ Coordinated cross-functional teams, including Safety, Compliance, Medical, Ground Operations, and Flight Operations, to ensure comprehensive input and accurate representation of disease mitigation procedures in operational manuals.
▪ Integrated internal audit findings and regulatory gap analyses into updated manual content, driving corrective actions and policy enhancements to maintain full regulatory compliance and operational readiness.
▪ Liaison with regulatory authority on all matters concerning flight operations, including any variations to the Wizz Air Program.
▪ Developed standardized templates and formatting structures to ensure future-proof documentation across all disease-specific appendices, ensuring clarity, usability, and consistency with aviation documentation standards.
▪ Managed stakeholder communication with regulatory authorities, health bodies, and internal leadership to obtain feedback, approvals, and ensure alignment with broader airline safety and emergency response strategies.
▪ Provided access to GCAA in terms of data, records, facilities, and equipment including those to service providers.
▪ Oversaw change management and version control, tracking manual updates, documenting rationale for changes, and referencing all revisions to authoritative source material and audit findings.
▪ Ultimately responsible to the Accountable Manager to ensure the uniform application of preventive measures and emergency response planning (ERP) throughout Wizz Air systems.
▪ Prepared training materials and quick-reference guides derived from the manual content for use by frontline staff, including cabin crew and ground handlers, to ensure effective implementation of communicable disease protocols.

Abu Dhabi, UAE

Ultimately responsible for the safety and security of my crew and every guest onboard the flight. monitor crew performance and provide information to and from the flight operation management to improve safety and guest experience and crew performance.

▪ Manage and supervise all cabin operations activities.
▪ Ensure that all company, applicable international, and national requirements for flight safety and security are met.
▪ Establish cabin procedures to improve cabin crew performance.
▪ Process incident reports and any irregularities to recommend remedial action in cooperation with the Nominated procedures.
▪ Stay abreast of guests’ requirements to ensure safe operation and keep up to date with cabin-related industry developments.
▪ Cooperate with the Technical Operations regarding cabin-related issues, such as safety equipment, and cooperate in improving technical installations in the cabin to improve passenger safety and comfort
▪ Perform other special duties, as may be required by the Flight Operations
▪ Responsible for the leadership, Guest service and safety as the Senior crew members on narrow-body aircraft and in Economy cabins on wide-body aircraft.
▪ Maintain proper documentation, when required, I deputize for the Cabin Manager while offering a unique taste of United Arab Emirates hospitality – cultured, considerate, and generous to exceed our guest's expectations on board.
▪ Always Providing excellent customer service. As we are Etihad’s prime ambassadors, our role included inspiring our guests, and displaying a high degree of motivation, enthusiasm, and commitment in everything we do.
▪ Responsible for ensuring the safety of our guests and Etihad Airways properties, conducting a safety and security checks
▪ Following Etihad Airways Protocols and Manuals in any safety, emergency, and medical situation while keeping the initiative to react to each situation accordingly in relation to the environment and the nature of the emergency as we see best to our judgment as a team without neglecting the chain of command.

Ajman, UAE

Etisalat Group's mission is to provide a best-in-class total customer experience domestically and internationally. A customer-facing role, providing Systems Support for multiple clients. Work in a team-based environment with the ability to function with independent discretion. Provide systems support for end client systems, including, troubleshooting, diagnosing, resolving, and documenting.

▪ Provide UAE Home/Business subscribers with technical support troubleshooting for any Internet, Web hosting, Online services related complaints, or issues
▪ Dealing with all GPON, IP TV, IP Telephony, and Broadband networks.
▪ Escalates Individual cases, General outages, and suspected outages to the concerned teams/department whenever needed.
▪ Handles internal and external customer inquiries on the telephone providing accurate and pertinent information according to the contact center guidelines and quality standards in the required section Average handling time
▪ Effectively interprets the needs of the customers, maintains, and enhances standards of quality for the services offered.
▪ Builds a customer relationship/partnership, which adds value to the customer leading to a long-term profitable relationship while keeping SLA at the required section target.

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